How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Techdesk Your Own Question

Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
13782322
Type Your Appliance Question Here...
Techdesk is online now

Red light on "check drain". Water not pumping away,clothes

Customer Question

Red light on "check drain". Water not pumping away,clothes in machine door will not unlock.
Submitted: 2 years ago.
Category: Appliance
Expert:  Techdesk replied 2 years ago.
Hiya,
As the water isn't draining, you'll need to manually empty the machine.

At the bottom front by the filter should be a draining tube.
Don't pull hard on it or it will come off and the machine will drain all it's water into the base.

Drain the water out into a container and stop the water when you need to empty the container.

Once the machine is empty, take the filter out.
Clean out any debris that may be jamming the pump.

Try it again.
Let me know what you find.
Thanks
Customer: replied 2 years ago.

Thank you have drained but find we are unable to remove filter. Does it twist or lift ?

Expert:  Techdesk replied 2 years ago.
Hiya,
You unscrew it anti clockwise then pull it out.

Thanks
Customer: replied 2 years ago.

Sorry we are unable to remove the filter does it twist or pull?

Expert:  Techdesk replied 2 years ago.
Hiya,
Already answered that question.

You unscrew it anti clockwise and pull it out.

If it won't come out, there's something in there jamming it which means the pump has to be taken out to get the debris out.

Thanks
Customer: replied 2 years ago.

Sorry I repeated myself yesterday. Having trouble removing the filter,still. Not able to remove anticlockwise?

Expert:  Techdesk replied 2 years ago.
Hiya,
As per my previous post, if you can't get the filter out, you would need to access the inside of the machine and take the pump out to be able to remove the debris in the filter housing.

Thanks
Customer: replied 2 years ago.


All fixed pump ok. Thank you great service.

Expert:  Techdesk replied 2 years ago.
Hiya,
Thanks for letting me know how it went.
Glad you got it sorted out and working.

Good luck with the appliance.

Thanks
Customer: replied 2 years ago.

Thank you have responded to questionaire.

Expert:  Techdesk replied 2 years ago.
Hiya,
Thanks for letting me know.

I'd appreciate it if you could rate the help/answer I provided, it's how I'm paid for my time and efforts.

Good luck with the machine.

Thanks

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions