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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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I think I have broken my machine by turning it off before it

Resolved Question:

I think I have broken my machine by turning it off before it has ended the last time I used it how do I reset it
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
Can you post the E-Nr number of the appliance please?
It should be very faintly etched across the top of the inner door.

Thanks
Customer: replied 3 years ago.
SEG4E330GB729 I think
Expert:  Techdesk replied 3 years ago.
Hiya,
Sorry, that's not being recognised by Siemens.
Can you check it again please?

Thanks
Customer: replied 3 years ago.
SEG4E330GB729
Expert:  Techdesk replied 3 years ago.
sorry, but that's the same number you posted before, it doesn't exist at Siemens

Without a valid number I can't look up the information for your appliance.
Customer: replied 3 years ago.
Sorry I can't see a other code I'll log out here and have a look and come back if I find it
Expert:  Techdesk replied 3 years ago.
Hiya,
OK, I've found your machine, it's SE64 not SEG4

How many program buttons are there?

Thanks
Customer: replied 3 years ago.
Four under re set and one other
Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.

Have you tried the reset?
You press and hold the 2 buttons that are indicated by the lines marked on the facia panel.

Thanks
Customer: replied 3 years ago.
Just tried that is there any. Way I can send you a. Picture of what I am looking at ?
Customer: replied 3 years ago.
Just tried that. Is there. Anyway I can. Send you a pic. Of what I am looking at
Expert:  Techdesk replied 3 years ago.
Hiya,
What happened when you pressed and held the buttons?
Did it end the program?
Did the drain pump run when you closed the door?

Upload a picture to www.mediafire.com and post the link here.

Thanks
Customer: replied 3 years ago.
Now thing happened when I close the door everything is light up apart from the tap
Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.

This is extremely strange as it doesn't normally cause any problem simply switching off and then back on.

If you have 4 buttons together it's the 1st and 3rd (from the left) to reset.
If you have 5 buttons it's 2 and 4.

Thanks
Customer: replied 3 years ago.
Fixed thanks
Expert:  Techdesk replied 3 years ago.
Hiya,
Thanks for letting me know.

Good luck with the appliance.

Hope this helped
Thanks
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience: Whitegoods engineer working for a multibranded national company in the UK
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