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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Have an E1 error on an DI612CA Smeg Dishwasher. Water justs

Customer Question

Have an E1 error on an DI612CA Smeg Dishwasher. Water justs keeps filling into machine even when switched off and when switched on all it does is keep clearing the water but doesn't start cycle.
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

How old is it ?

JACUSTOMER-i75nzo8v- :

Think we have had for 6 years but according to serial number it is just over 8 years old from manufacture

KevinWhiteJA :

OK

KevinWhiteJA :

E1 error means water has leaked into the base of the unit

KevinWhiteJA :

You will have to pull the unit out and lay it on its back by around 45 degrees

KevinWhiteJA :

so that all the water drains out

KevinWhiteJA :

after this is done remove the lower front panel of the unit

KevinWhiteJA :

and clean the drain pump assembly completely

JACUSTOMER-i75nzo8v- :

We had a leak from it so is that causing the E1 or did the E1cause the leak? If it has an E1 should it still fill with water?

KevinWhiteJA :

Yes the leak is causing E1 error

KevinWhiteJA :

and yes it will still fill with water...at times it overfills

JACUSTOMER-i75nzo8v- :

I will try that and see if it solves

KevinWhiteJA :

It should solve the problem :) If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service ....Thanks

KevinWhiteJA :

Hi, did that work ? Please don't rate the solution till the time you are completely satisfied...If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks

JACUSTOMER-i75nzo8v- :

Decided to call an engineer to visit. The E1 was caused by the leak however the leak itself was caused by a faulty inlet valve which was why it was still filling with water. Whilst response was prompt it was solving the symptoms not the problem so I would not expect to be charged for my question. How do we go about this?

KevinWhiteJA :

Well that is what I said...E1 is caused due to a leak...for refund please contact customer service

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