How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask KevinWhiteJA Your Own Question

KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 902
Experience:  Worked on appliances for more than 15 years
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

Bosch exxcel washer dryer cant get it to do anything it keeps

Customer Question

Bosch exxcel washer dryer can't get it to do anything it keeps flashing key & pause
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

KevinWhiteJA :

and how old is it ?

KevinWhiteJA :

You can try to unplug the unit and then plug it back after 3 minutes...simultaneously press and hold the START/PAUSE button for around 20 seconds and key sign will disappear...let me know how it goe s

JACUSTOMER-61y1rrzg- : Sorry can't find model number in user manual
KevinWhiteJA :

it is located inside the door and starts with E nr

JACUSTOMER-61y1rrzg- : Hi Kevin tried unplugging no joy model number is enr wvd24520gb/01 machine about 5years old
JACUSTOMER-61y1rrzg- : Hi Kevin tried your suggestion no joy model number is. enrwvd24520gb/01 machine about 5 years old
KevinWhiteJA :

Thanks

KevinWhiteJA :

Have you tried to press and hold the START/Pause button for around 20 seconds ?

JACUSTOMER-61y1rrzg- : Yes
KevinWhiteJA :

Does it have a "Finished In" button ? If yes press and hold that button for around 10 seconds

JACUSTOMER-61y1rrzg- : It does but thats not doing anything either can't believe machine was going ok yesterday
KevinWhiteJA :

The flashing key signs means child lock has been activated

KevinWhiteJA :

you can try to press and hold the lock button again a few times

KevinWhiteJA :

it should work

JACUSTOMER-61y1rrzg- : Tried that symbols showing are flashing key pause on &spin symbol the cycle bar is showing an unfinished wash
KevinWhiteJA :

that is the only option however, if you want you can put the washer cycle on intensive dryer mode then hold down the clock/timer button button for five seconds to see if it helps

JACUSTOMER-61y1rrzg- : No nothing seems to get it yo reset do you think i'll have to replace the machine
KevinWhiteJA :

well if holding those buttons isn't taking the lock off then its possibly the control board that is bad and will need replacement as nothing else can stop from taking the lock off

JACUSTOMER-61y1rrzg- : Thanks Kevin
KevinWhiteJA :

If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service ....Thanks

KevinWhiteJA :

Please don't forget to leave a Excellent or Good feedback so that I can get paid for the assistance that I have provided today...Thanks

JACUSTOMER-61y1rrzg- : Hi Kevin it's working kept trying your suggestions about pressing & holding buttons yippeee!
KevinWhiteJA :

:) Great ....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Day

KevinWhiteJA :

Please don't forget to leave a Excellent or Good feedback so that I can get paid for the assistance that I have provided today...Thanks :)

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions