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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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Dear Sir We have a Creda cooker, which was working well

Resolved Question:

Dear Sir

We have a Creda cooker, which was working well until recently. 3 days ago we had a break in the electric circuit while we were out, which was corrected on using the break switch. We now cannot use the oven, as it does not heat at all , although the grill is working, and all associated sounds are as normal. It could have been possible that the door of the oven was inadvertently closed while the grill was on.

Any help would be much appreciated

John Waters.
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
Is it a fan oven?
When you try to use the oven, does the fan run?
Does the temperature light on the facia come on?

Can you post the model number of the cooker please?

Thanks
Customer: replied 3 years ago.

I will have to answer these questions later due to an appointment. Please leave E-mail address to reply to.


 


J. Waters

Expert:  Techdesk replied 3 years ago.
Hiya,
Sorry, you have to post on this question thread.
Just come back using the links in your emails when you are ready.

Thanks
Customer: replied 3 years ago.

In reply to your questions:


 


1 it is a fan oven


 


2 yes, the fan runs , and the temperature light comes on


 


3Model No. DO10E

Expert:  Techdesk replied 3 years ago.
Hiya,
Thanks for that.

The only strange part is the mains tripped while you were out and not when the oven was in use.

The symptoms all point to an element failure.
Around the fan is a circular element and when it fails, it can trip the mains.

Are you looking to repair this yourself?
Do you have good diy skills?

Thanks
Customer: replied 3 years ago.

Thank you.


 


Unfortunately we do not have DIY skills. What do you suggest we do?


 


John

Expert:  Techdesk replied 3 years ago.
Hiya,
Unfortunately, you'll need to get someone in to repair it for you.

If it's the element then it's a fairly simple repair and a local repairer will be able to do this for you.

Obviously, the cost will depend largely on their labour charge.

For the element, that shouldn't cost more than £45.
Add the labour charge to that and your appliance is back up and running.

Hope this helps
Thanks
Customer: replied 3 years ago.

 


Thank you. Will do as you suggest. It's good to have an estimated cost.


 


Is it in order to wait to have it repaired before a satisfaction response is forthcoming from us ?


 


John


 


 


 


 

Expert:  Techdesk replied 3 years ago.
Hiya,
Entirely your choice.
You can rate the help now or later.
Your deposit remains in your Just Answer account until you rate the answer.

Good luck with the repair.

Thanks
Customer: replied 3 years ago.

Hello again


 


A local engineer has inspected. Apparently, besides a new element, a new fan is also required. When I stated to you that the oven fan was working (by circulating air)," it is not working on its other important function"


 


Can you agree with this statement, please.( My cost (incl. fan) will . be £120 which appears reasonable)


 


Thanks


 


John

Expert:  Techdesk replied 3 years ago.
Hiya,
Sorry, what did he say was wrong with the fan?

Not sure what is meant by "it's other important function"

Thanks
Customer: replied 3 years ago.

He says that a fan has 2 functions- circulating air and ( ? ) cooling the heat-


As only one was working it would need to be replaced ( the element HAS been replaced )


 


Thanks


 


John

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.

What he's telling you is the cooling fan (it's a 2nd fan on the machine. You have a circulation fan and a separate cooling fan) isn't working.

Yes, £120 is an excellent price for an element and fan replacement .

Good luck with it.

Hope this helped
Thanks
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience: Whitegoods engineer working for a multibranded national company in the UK
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