Hi, and thank you for using Just Answer. I'm sorry about your frustration, I can understand totally. Please give me a minute so I can look up your fridge.
I'm going to move this to Q&A. This will give us more time to work out your problem.
Hi Gary, we have already tried defrosting, not making any difference. Is there anything else you can think of?
yes, there is now some condensation in the bottom of the fridge and the light still works but it has now completely stopped working for at least the last 24 hours. Freezer is fine
Hi,This confirms my thoughts. Your fridge is cooled by the same compressor as your freezer. What is happening is condensation is freezing to the coils that is needed for air to blow through much like the air conditioner in your car. Since the condensation is freezing, it keeps doing so to the point that air cannot pass through. This is why they put a heater on this to prevent it from happening.
So in my above answer, it is one of those three. Have any more questions, please ask.
I wish you the best.Gary
Hi Gary, your answer was polite but didn't solve the problem and in the end I had to pay over £100 for someone to come out, who then replaced the fan, so I had to pay for that too. I honestly don't feel that I gained £28 worth of service as the things you suggested I had already done.
When I signed up it asked me how much I would pay for good service and then before I even received the service I was charged. I feel a bit ripped off to be honest.