How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
11519491
Type Your Appliance Question Here...
Michael is online now

I have a Neff build in double oven the top oven does not responed

Resolved Question:

I have a Neff build in double oven the top oven does not responed there is a display

-5- in the window and I can move the botton it will display light with the different actions ie light ,grill but this will only show for a second and turn off again.

Please is there something I can do.
Regard Mrs. Baerbel Clarke.
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.

Hello Mrs. Baerbel,
How old is your oven?
Thank you
Tech Michael
Customer: replied 3 years ago.

Cat No gives age?. but could be around 10? - 15yr old.

Expert:  Michael replied 3 years ago.

Thank you, XXXXX XXXXX enough.
You can try one thing.
Please turn power off at the mains to the oven for 5 minutes. Please let me know if that helped or not?
If it works please rate kindly, but if not, please dont rate yet nut simply reply to me with the results.
Thank you
Tech Michael
Customer: replied 3 years ago.

Michael


After the switched-off period the operation of the oven is unchanged - does not work. Did you consider the catalogue details sent on the follow up 'mail'.


 


Regards XXXXX XXXXX

Expert:  Michael replied 3 years ago.
Hello Thanks for doing that test for me. Yes I read everything.
This is a case of a bad electronic main control board.
Unfortunately that will need to be replaced to restore proper operation.
I can locate this part for you and help you with the replacement if you like?
Please let me know if you would like to do that or if you will have an appliance service tech make this repair?
Its not very difficult to do with only a few basic hand tools.
I will stick with you no matter which you choose but
since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you Mrs. Baerbel.
Tech Michael

Customer: replied 3 years ago.

Michael


Have you any idea of order-of-magnetude cost for an 'electronic main control board'.


Regards XXXXX XXXXX

Expert:  Michael replied 3 years ago.
Hi Mrs Baerbel,
Yes that board will run, depending on your region anywhere from $150.00 to $225.00 US.
Please rate kindly so your question will remain open with us. No additional cost to rate ;-)
Thank you
Tech Michael
Michael and other Appliance Specialists are ready to help you