How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16543
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel is online now

We have a 5 year-old Neff induction hob T4543 series 5. It

Resolved Question:

We have a 5 year-old Neff induction hob T4543 series 5. It worked fine yesterday but today it will not turn on. We have tried holding the power switch for a minute or so but no joy. Any suggestions?
Submitted: 3 years ago.
Category: Appliance
Expert:  Daniel replied 3 years ago.

Hi

 

Are you getting any lights at all coming on?

 

Regards

Customer: replied 3 years ago.

No, Daniel, nothing

Expert:  Daniel replied 3 years ago.

Hi

 

Ok thanks for that.

 

Im taking it you have checked all the power switches and made sure they are turned on?

 

If that's ok then you need to remove the hob and turn it upside down and there you will see the mains connection box.

Open this up and check the wiring and see if the box has burnt. As sometimes they can burn in there and cuts the power off.

 

If it looks ok then if you have a test meter check theres 230v there. If there is and the connection box is fine then im afraid you are looking at a power board fault here.

 

There isn't much inside these inductions hobs. Just the power board mains connection box and the 4 magnetic plates. So if theres no power then its usually either the connection box or the power board at fault here.

 

Regards

Daniel and other Appliance Specialists are ready to help you