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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9130
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Bosch hbt49ole microwave does not appear to work the setting

Customer Question

Bosch hbt49ole microwave does not appear to work the setting light keeps flashing how do I reset it?
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi sorry to hear that,
How old is your microwave?
Also exactly what is it doing? Please be specific so I can help you effectively.
Thank you
Tech Michael
Customer: replied 2 years ago.
It is a microwave oven . It's age I am not sure as we are renting. The oven works fine. The display where the number of seconds/minutes is shown is flashing. When you try and set a time it does not allow you to set the time. Likewise the quick mode (pressing the 800 twice ) is not working.

Michael
Expert:  Michael replied 2 years ago.
Hi thanks Michael
This is a sign of a bad keypad is all.
Its easy to replace and I can help you locate the part at the best price as well. The repair takes only a few minutes and can be done with only a few basic hand tools.
Please let me know if you would like to do that?
I will stick with you until this is fixed but
since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you
Tech Michael
Customer: replied 2 years ago.
There isn't a keypad with this model you have different heat levels buttons90-800 and a retractable knob that you use to advance or reduce the time, surely not all the heat setting buttons and the retractable knob can have gone wrong at the same time?
Expert:  Michael replied 2 years ago.
Hi what I meant and Im sorry for the miscommunication, there is a circuit board that the knobs are both connected to.
That board is the pad, it is the reason neither one works correctly.
The knobs are part of that board.
We can help you order and replace that if you would like?
Please let me know and remember to rate kindly so I can set up free follow ups so your question will not close or time out until this is all finished.
There is NO ADDITIONAL COST for rating ;-)
Thank you
Tech Michael
Expert:  Michael replied 2 years ago.
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