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Rob
Rob, Home Appliance Technician
Category: Appliance
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Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a Bosch Exxcel 7 Vario Perfect. The wash symbol second

Customer Question

I have a Bosch Exxcel 7 Vario Perfect. The 'wash' symbol second row down on the right is on but when I try to set the washing machine on any cycle it beeps twice and won't start. Any ideas?
Submitted: 2 years ago.
Category: Appliance
Expert:  Techdesk replied 2 years ago.
Hiya,
Can you post the E-Nr number of the appliance please?
It's on a label in the door recess.

Does your machine have a display?
If it does, is there a key symbol showing?

Thanks
Customer: replied 2 years ago.

Hi


 


WAE28469GB/17


 


It does have a key symbol but it is not lit up.

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, thanks for that.

Try closing the door a little harder than usual.
Then try starting the program.

If that doesn't work, are you able to cancel the existing program?

Thanks
Customer: replied 2 years ago.

Hi


Tried closing the door hard and pushing it when shut but still start button bleeps twice and washing machine doesn't start :(

Customer: replied 2 years ago.

Sorry. Should have added I can turn it to any program but always same problem

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, so you are able to cancel and select a new program.

Press and hold the start button, does the key symbol come on?
If it does, press and hold again to turn it off.

Unplug the machine.
Wait 10 minutes.
Plug in.
Press and hold the start button and while holding, turn the dial 1 click clockwise to turn it on.

See if it resets.

Thanks
Customer: replied 2 years ago.

Ah. Ok. Just going to do that.

Expert:  Techdesk replied 2 years ago.
Hiya,
No problem, let me know what happens.
Thanks
Customer: replied 2 years ago.

Key symbol doesn't come on if I press and hold start button.


 


Have just tried the reset you suggested. Still no change :(

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, thanks for that.

I'm afraid it's all pointing to board failure.

Try the reset again but this time, when you plug in, turn the dial 1 click clockwise and then press and hold the start button to see if it resets.

Thanks
Customer: replied 2 years ago.

I will try the reset again. Thank you May be more than 10 mins away from computer but not much longer.

Expert:  Techdesk replied 2 years ago.
Hiya,
No problem.
Good luck with it.

Thanks
Customer: replied 2 years ago.

The reset didn't work :(

Expert:  Techdesk replied 2 years ago.
Hiya,
Sorry, it's really looking like a board fault.

Last try.
Turn the dial to off.
Turn to the 6 o'clock position.
Press and hold the spin button (rpm)
While holding, turn the dial 1 click clockwise.
Release the button.
Turn the dial to off.

Do this a few times and see if it resets.

Thanks
Customer: replied 2 years ago.

Done this a few times now and no luck. Start button still beeps twice if I try any programme.

Expert:  Techdesk replied 2 years ago.
Hiya,
Sorry, it's all looking like a control fault.
The machine doesn't appear to be accepting any input from the controls.

I'm afraid it would need a new board to sort this out.

Unplug the appliance.
Take the top off and take the main board out of the facia panel.
Check for any obvious damage.

Let me know what you find.
Thanks

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