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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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inherited a Neff freezer when I moved in and freezer not freezing

Customer Question

inherited a Neff freezer when I moved in and freezer not freezing food properly, any ideas please
Submitted: 2 years ago.
Category: Appliance
Expert:  Techdesk replied 2 years ago.
Hiya,
Can you post the E-Nr number of the appliance please?
it should be on a label inside.

Is it free standing or integrated?

Thanks
Customer: replied 2 years ago.


It Is - ER G4655X7GB, AND IT IS INTEGRATED

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, thanks for that.

Was the machine running when you moved in?
Has the machine worked properly at any point?
At the top, inside the freezer compartment, is the evaporator.
Is it iced up there?
Do you hear the fan inside the freezer running?

Thanks
Customer: replied 2 years ago.


Ye.


s it was running but not working -ie not freezing, and yes it is iced up at the top, but it is supposed to be a no frost appliance ? Oh and yes the motor is running

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, if it was running when you moved in (but not working properly) I would suggest turning it off and leaving it to fully defrost.
At least 24 hours, with the door open, in a warm room.

Once defrosted, turn it on again.
If it was simply blocked, it should work properly again.

If it does begin working and then blocks again, you have a defrost problem that will need checking out.

Check it and see what happens.
Let me know.
Thanks
Customer: replied 2 years ago.

could the problem also be due to the fact that the vent grill at the bottom of the freezer is covered over by the door of the housing unit when closed ?

Expert:  Techdesk replied 2 years ago.
Hiya,
There should be ventilation for the appliance.
This is normally from under the door.
The housing unit door won't be a tight seal but there should be ventilation.
If there wasn't, it would have been a problem from the day it was installed.

Normally, if you take ventilation away, it burns out the compressor.

Thanks

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