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Gary
Gary, Handyman
Category: Appliance
Satisfied Customers: 246
Experience:  25 yrs experiance in home related repairs..This includes carpentry, electrical, plumbing, appliances
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I have a magnifica pronto cappucino bean to coffee maker, purchased

Customer Question

I have a magnifica pronto cappucino bean to coffee maker, purchased around 8 months ago. Unfortunately the milk container is not fitting into the port as it should. It won't engage properly, and wedges half way in, making it difficult to get in or out. Please advise.
Regards
Colin Noble
Submitted: 3 years ago.
Category: Appliance
Expert:  Gary replied 3 years ago.

Gary :

Hi and thank you for using Just Answer ..

Gary :

I'm going to switch this to Q&A

JACUSTOMER-2stuehf5- :

ok

JACUSTOMER-2stuehf5- :

Hi, what's happening?

JACUSTOMER-2stuehf5- :

Hi Gary,

JACUSTOMER-2stuehf5- :

I haven't received any information at all, am I missing something?

Expert:  Gary replied 3 years ago.
Hi,

In most cases your machine has a 1 year warantee. I would take advantage of it. If on the off chance this isn't covered, please provide me with the model number so I can further assist you.
I wish you the best.

Gary
Expert:  Gary replied 3 years ago.
Hi,

I'm sorry but I didn't see your post. The system showed me you were off line and that's why I switch to Q&A. I did make a post following the switch ... did you receive it?
Customer: replied 3 years ago.

Hi Gary,


got it now!


I assumed the warranty is there, but I was just hoping for a 'quick fix' rather than messing about contacting de longhi.


The model is a magnifica pronto ESAM 3600

Expert:  Gary replied 3 years ago.
Hi,

I'll look into this and get back ...

gary
Customer: replied 3 years ago.

Thanks


Gary, look forward to hearing from you

Expert:  Gary replied 3 years ago.
Hi Colin,

In reviewing the manual here, it looks like you insert the "steam" nozzle, insert the milk container, hit the steam key to froth things up, and hit it again to end it. If I'm looking at the right one here, can you explain to me in detail a bit more as to where this milk container is not fitting correctly?

Thanks

Gary