How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15611
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel T. is online now

Dear Sirs The element in the bottom oven of my Neff U1721SOGB2

Resolved Question:

Dear Sirs

The element in the bottom oven of my Neff U1721SOGB2 Circotherm double oven recently 'blew'. I replaced the element but the oven does not heat up. I then replaced the oven thermostat but the oven still does not heat up. The only remaining part that I can see might be the problem is the thermal cut out but this seems to serve both the top and bottom oven. However, there is no problem with the functionality of the top oven and apart from the element failing to heat all other aspects of the bottom oven appear to function OK including fan, thermostatic light, oven light etc. On the assumption that the brand new 'Bosch' element that I fitted is not faulty then what else might the problem be?

I very much look forward to receiving your advice and thank you in anticipation of same.

XXXXX XXXXX
Submitted: 2 years ago.
Category: Appliance
Expert:  Daniel T. replied 2 years ago.

Hi

 

From what you say it sounds like the thermal cut out is faulty.

Now each oven on this has its own cut out.

Look near the fan motor on the back in the bottom oven section and you will see the thermal cut out.

 

The easy way to test this is with a multi meter. But if you don't have a meter then you can bypass it.

join the 2 wires together and insulate them and then try the oven. If the thermal cut is faulty this way it will get hot an prove the faulty part.

 

Then you need to replace that. Don't be tempted to run like this all the time as the safety side is remove. Its ok for a short time to see if it gets hot like this.

 

Let me know how it goes.

 

Regards

Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15611
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Daniel T. and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.