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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 995
Experience:  Worked on appliances for more than 15 years
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Have a washer dryer zwd12270w1. It sounds like a coin is stuck

Customer Question

Have a washer dryer zwd12270w1. It sounds like a coin is stuck behind the drum. Is there an easy way to remove the coin without taken everything apart? Thanks
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Can you please tell me where exactly the coin is stuck ?

KevinWhiteJA :

I mean inside the drain pump assembly or somewhere else

JACUSTOMER-f940npwu- :

Sounds like it is just behind the drum. Rattles very loud during spinning.

KevinWhiteJA :

How old is this washer/dryer ?

JACUSTOMER-f940npwu- :

3 years approx

KevinWhiteJA :

OK, have you already checked the filter ?

JACUSTOMER-f940npwu- :

Yes

KevinWhiteJA :

ok can you remove the top off the unit

KevinWhiteJA :

and then the front has to be removed

JACUSTOMER-f940npwu- :

Ok

JACUSTOMER-f940npwu- :

Done

KevinWhiteJA :

ok

KevinWhiteJA :

can you take the small rear panel and just try to check if you are able to find the coin

KevinWhiteJA :

if not then please check this Video

KevinWhiteJA :

this will give you an idea on how to remove it and then check which part is loose or if there is a coin stuck in there

KevinWhiteJA :

Please don't rate the solution till the time you are completely satisfied...If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks