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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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I have had my beko integrated dishwasher for less than 3months.

Resolved Question:

I have had my beko integrated dishwasher for less than 3months. I have had the pipes checked by the installer and I have switched it off at the mains etc as per beko service centre. I am getting code Er1. I feel a little threatened as I keep getting told that I will have to pay if it is not a beko fault
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
Can you post the model number of the appliance please?

Thanks
Customer: replied 3 years ago.
Dw686
Expert:  Techdesk replied 3 years ago.
Hiya,
E1 indicates the anti flood device in the base has been activated.

Either a leak or an overfoam that has spilled into the base will have caused this.

Unplug the appliance.
Take the panel below the door off.
Use a sponge or similar to remove the water in the base.

Once removed the anti flood device will reset.

Try the machine again.
Watch to see if it's leaking.
if it is, you'll need Beko out.
If it's simply been an overfoam, the machine will work ok again.

If you don't want to take it apart, you'll need to get Beko out and hope they class it as a fault.

Get back to me if you need more help.

Hope this helps
Thanks
Customer: replied 3 years ago.
Thanks for your advice however I can't get the plate off and I' m concerned that I will make my warranty void.is this likely to be a regular thing and how can I prevent it from happening
Expert:  Techdesk replied 3 years ago.
Hiya,
If you open the door during a wash, it can force water into the base.
If there's too much foam inside, it can spill into the base.
If you spill rinse aid, you get too much foam.
Use rinse aid and tablets, you can get too much foam.
If it leaks, it spills into the base.
If there's washing up liquid on anything that goes in the dishwasher, it overfoams and spills into the base.

All you can do is try to use the machine according to the instructions to try and ensure it doesn't happen again.

As you don't want to take it apart, you'll need to get Beko out and hope they don't class it as a user error.

Obviously, it could be an actual fault with the anti flood device, n way to tell without taking it apart.

Good luck with it.
Thanks
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