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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 994
Experience:  Worked on appliances for more than 15 years
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We have error code E-01 on our Bosch Washer/Dryer. Machine

Resolved Question:

We have error code E-01 on our Bosch Washer/Dryer. Machine is empty and door is closed. I could not open the door using the handle so took off the front panel and used the emergency release. Door opened OK. I shut the door and tried to do a quick wash, still getting Error code E-01. I have tried turning off at the mains, leaving a few minutes then turning on again but same result. Any ideas?
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

KevinWhiteJA :

and how old is it ?

Customer: Hi. It's about 8 months old.
KevinWhiteJA : OK...and the model number please
Customer: I'm trying to see model but not sure where that is. It's my mums machine.
KevinWhiteJA : if you have opened the door its located inside on the door jamb
Customer: Instruction manual doesn't tell me
Customer: is that the E-nr?
KevinWhiteJA : Yes
Customer: WKD28540GB/03
KevinWhiteJA : You can reset the control by pressing and holding the START/PAUSE button for around 20 seconds to see if the error disappears
Customer: I'll give that a go
KevinWhiteJA : E01 error is a door lock error
Customer: i know
Customer: door seems fine
KevinWhiteJA : however, it is not always due the bad door lock
KevinWhiteJA : you can also check the drain pump filter located inside the bottom front of the unit
Customer: it sounds like it's trying to drain
KevinWhiteJA : if the problem returns after cleaning this then you will have to use warranty and get the door lock checked
KevinWhiteJA : Yes something might be stuck in there
Customer: how do I get to drain pump filter?
KevinWhiteJA : Please check page#18 of this User Manual ... http://www.washingmachine-manual.com/manuals/bosch/Bosch_WKD_28540.pdf
Customer: Ok got that
KevinWhiteJA :

User Manual and let me know how it goes

KevinWhiteJA :

looking at the age of your washer the door lock should be fine

KevinWhiteJA :

I think cleaning the filter should solve the problem

Customer: Nothing blocking the filter. It's fine. Now I've drained out the bit of water it doesn't sound like it's trying to drain any more but we still gave E-01
KevinWhiteJA :

ok, what about the door ?

Customer: It is giving the same error whether I try a wash cycle or dry cycle
Customer: door seems OK but I can only open it using the emergency release
Customer: pressing the start/pause button for 20 secs doesn't clear the error
KevinWhiteJA :

ok the problem is either with the door lock or control itself

KevinWhiteJA :

as it is still under warranty so you can use it and get the interlock mechanism replaced

Customer: Thought it might be something simple I could fix but seems not. Thanks for trying,
KevinWhiteJA :

We already tried the simple things...unfortunately that is what the error code indicates ... sorry about the bad news

Customer: Looks like I need 'a man' after all!!
Customer: goodnight
KevinWhiteJA :

You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?

Customer: no. That's all thanks
KevinWhiteJA :

You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Night

KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 994
Experience: Worked on appliances for more than 15 years
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