Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi and thank you for using Just Answer
Per your error code, E3 means that the water heater has timed out, or has faulted. (meaning burnt out) Your dishwasher has failed to heat the water in a reasonable amount of time set my the factory. Or, the element hasn't detected any water. (meaning there isn't enough water for the element/sensor to detect) Three things you can check for 1] Allow the machine to fill with water and see if it covers the heating element. 2] check the water heating element. (you can also use an OHM meter and see if it reads ... doesn't read, bad element) 3] check the wires to the main control board. Take a look at all of this, and let me know. If you need additional help please ask. I wish you the best.
for 1 and 2, how do i find the heating element?
there is plenty of water at the bottom of the dishwasher by the way
on 3, not sure what the main control board is.
the dishwasher is fitted so i dont have as much flexibility as i may need
btw, in the manual, it says that error 3 is that the evacuation of the water doesn't work (which is consistent with the fact that the water fills in). the manual doesn't say anything about a heating element.
they recommend i wash the filter which i have done but it doesn't seem to make a difference
HI, When it comes to your machine, we have to start with the basics. Thus the things I asked you to look at. Your manual that you have for your machine does not cover everything, just the bare basics and sometimes not even that. Since you really didn't give me a chance to work with you to find out what was wrong, and have already rated me, I'm going to let someone else have this. I wish you the best.
i m sorry, i ve never used this site before. i replied, but given that i didn't hear back, i thought maybe i had to give a rating for you to see my answer, and that i could update the rating once the problem was fixed. is that not possible? if not, i m sorry.
the model is hsli500 gt. i found these instrx online:
when i start a programme, i do hear a hum as the machine starts to work. then it stops with a beep and the E3 error message. and the water at the bottom is cold rather than hot.
the dishwasher is fitted with the rest of the kitchen. not sure how to find the drain. do i need to take it out altogether (which i dont know how to do. maybe i can ask a friend for help) or is it sthg i can see from just opening the dishwasher?
i can't find it but to be honest i m not sure exactly what i am looking for.
if you are on whatzup or on email, maybe i can send you pictures of what is below the sink.
by the way, the washing machine is on an island in the middle of the kitchen and the sink is against the wall, so if the 2 are linked, the linkage happens under the floor. easier to explain with pictures if you send me an email address or a nber connected to whatzup
i m not sure how to locate the hose but a handyman is coming this week end, i ll ask him to take the dishwasher out so i can identify the parts you mention. let me come back to you then.
my handyman came and told me the pump was broken and i should just buy a new machine.
honestly, even if you couldn't do anything better, you havent really added anything to what i had online on the docs of the machine, so i m not really keen on paying GBP20 for that. i dont want to put you a poor rating to not pay, but not willing to pay either as really this didn't help me at all.
any suggestion on how i can not pay while not hurting your score?