Water did not enter on start-up. Four jugs water added after a time and wash appeared to start. No heat whatsoever after at least twenty minutes.
Nothing happened prior to us adding water except a "droning" noise (no water inside).
Programme now cancelled but COLD water from jugs is still in the machine, i.e. it has not drained away. Do we start a new programme regardless as you have suggested? If so any particular one and how do we know the exact sequence the machine goes through (by sounds maybe?)?
Started new programme, 35 deg C (should take 30 minutes according to instruction booklet). Did not pump out cold water but started to wash immediately. After 10 mins washing. After 20 mins washing. After 35 mins washing. After 45 minutes opened door, water still in machine, cold.
Taking the appliance out of its location is not a job I will do myself. I have reset the machine by pressing buttons A & C and holding depressed for at least three seconds. The machine soon emptied and "bleeped" as it does at the end of a programme. Started the machine which almost immediately started to fill with water and then wash. Left running for over three hours but the machine continued to wash. After stopping machine found that water was cold and not drained away. Repeated reset to get rid of water.
Therefore we are still at square one. Water does not heat up and programme never stops. I would have thought that these facts would allow for a accurate diagnosis of the fault and hence what is necessary to rectify it.
What are the three possible causes? Which one can be done with the machine in situ?
We appear to be going nowhere. I need to know what to do. I am an ex Chartered Mechanical Engineer. Please advise your full answer to my previous response.
I confirm you have opted out. It is you that is not directly answering my questions.