Hi Georgens, and thank you for using Just Answer.
In reading you question, this is a brand new machine ... correct?
What is the name of your hoover unit?
thank you ... hold on a second while I pull up hte manual
Ok, got it ...
Just to make sure we are on the same page ... this is a wet floor cleaning unit ... correct?
Yes, cordless ... does this unit hold cleaning solution?
thank you ... I see hoover has different models here, some of which can do wet/dry cleaning and others dry. can you verify your model number please
Rechargeable stick vacuum is what you have correct?
Thank you ... the model number is "UNP300R" ...
I understand ... Hoover just changed it ... same unit but when they do something different they change the model number. You must have gotten one towards the end of their first model which explains the problem you are having
does your unit have the "turbo" on it?
Thanks, please give me a minute so I can see what they did different ...
OK, this is a new line for hoover. You say that the book shows a round filter and you have a cone shape one ... this was one change done by hoover company. Does this filter fit into your machine?
That's fine ... the "manual" just hasn't caught up yet which is not uncommon. Now this filter says it's washable ... since I'm not there to look at it, does it look like you can wash it out?
Was this a mail order purchase?
or did you buy it from a store?
Well that explains it ... Nothing against Amazon, or any other online store but you need to send this unit back. Stores such as these buy up in volume and store them in a warehouse. They will not buy anymore until their supply is gone, and it is not uncommon for sales like these to be in between the cross hares of model changes. In which I think you are caught up in. When new products come out, it is not uncommon for companies to do changes while in production to "fix" flaws. This being said, is why you have a machine that doesn't look like the manual. As for the battery problem it could be one of two things ... 1] it could be the battery or 2] the LED light don't work. Either case this gives you enough reason to claim warantee and return the item. In going through the Hoover manual, and other product books I have, this vacuum is too new yet for anyone to get an idea of problems, much less parts. However said, there is a lot of good reviews out there for it. So you are on the right track in getting this, just that I'm sorry that you got caught up like this.
Not what you wanted to hear I'm sure ..
You can call Amazon and see what they can do for you
They are a good company with customer service
Thank you, if you have any other questions, please ask.