Hi and thank you for using Just Answer ...
In reading you line question, I noticed you had have some problems in the past. In relations to what is going on now, is this problem a continuing one or is it something new?
I'm going to switch this to Q&A so we can have more time to work on your problem
Sorry for not replying sooner, was having dinner. The engineer was advised that the cooker was cutting out every time he came out, he checked it but as it was staying on for him, he said it could be the oven door closing causing a draught, but was quite vague otherwise. When we first got the cooker, there was cosmetic damage to the hob and lid and this whole part was eventually replaced, the engineer was made aware of the problems with the oven on every visit, which was about 4 times and each time he did checked it, but it still cuts out. It can be on for a while before it cuts out too, so I guess you can call it a on going problem! I try and use the small oven as this is more reliable and does not cut out.
Hi thanks for getting back to me. Most of the documentation I may have is regarding the replacement hob and glass cover with feet and the initial request regarding the oven not lighting at all or it would light but not stay on when you let out the knob, thats if I can find it. When they first came they repaired the oven after a bit of fiddling inside, he said it was a sensor that was not in the correct place. The second time he came out was to a fit a new glass lid with feet, but when he unpacked it, he found that was broken, so didn't fit it, we had also found by then that there was a broken hinge. He then did a full itinery of the faulty parts, including the damaged hob, rang his office and gave them all the details, I did mention about the oven cutting off, he checked it adjusted the sensor again, found no problem, but don't think he made a note of it. Third time they rung us to say a new glass lid for the cooker was, you guessed it, broken again, so no point coming out, we did mention re the oven again, can't remember what they said. They eventually came out a third time with new hob, new hinge, new glass lid and fitted all, mentioned again re oven going out, fiddled with sensors again, lit the whole cooker, top, middle oven, bottom oven and let it burn for a while, it didn't go off!! so job closed. It was alright for a while then it started going out again!! It doesn't do it every time, but it is becoming more regular. Sorry I'm ranting a bit, we could have rejected this cooker when it arrived damaged, but as it only seemed cosmetic, we accepted it, wish we hadn't :(. I will try and contact the manufacturers, but would greatly appreciate your help in establishing what is causing it as well. Thank you
Hi, Just to let you know I contacted the zanussi service centre and yes they do have a record of all the faults with the cooker. They are sending a engineer on Friday 13th to hopefully repair it and free of charge. I am going to try and get him to replace the sensor, rather than just fiddle with it. I will let you know the outcome. Thanks again for your advise. Regards Christine
Hi Gary, Engineer called this morning and said it was a common fault with this type of cooker, he was going to replace the faulty sensor unit, but when he had taken the cooker hob off to get to the wires, the previous engineer had tightened the connection nut and rounded it making it impossible to remove, he did show me the nut. So that means they are going to have remove the unit it is attached to as well. He seemed to know what he was talking about and was very frustrated he couldn't fit the part, as he didn't have the part the nut was connected to. They are now coming back next Thursday 19th June to hopefully sort it out. I will of course let you know the outcome of that. Regards Christine
Hi Gary, just to let you know they eventually fixed the cooker on 20/6/2014 and it is now working perfectly, but in doing so, the engineered damaged the hob, when screwing it back on to the cooker with an electric screwdriver, we heard a few bangs, but thought nothing of it and it wasn't till after he went and I went to use the cooker that I notice white enamel chips on the floor and damage to the hob round the screws. I was furious, this guy should have told us, but he didn't! I rang the service centre and made it clear I was very annoyed and they agreed to replace the hob and I insisted they sent the previous engineer to fix it and not the one who caused the damage. New hob arrived the Wednesday after, this engineer said he had spoken to the one that had damaged it and he denied he had caused it. Anyway, as the engineer had seen there was no damage the week before, he knew he had caused it. He took the damaged hob back with him and was going to take it up with management. He made sure we were happy before he left. I am not going to take this any further, because I've had enough, but it would have been cheaper for them, if they had just replaced the whole cooker!! many thanks for your help. Regards Christine