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fixer2013
fixer2013, Home Appliance Technician
Category: Appliance
Satisfied Customers: 82
Experience:  PAT Testing C&G Level 3 100/439/1
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Braun Electric shaver / razor. Series 3. 390 cc washable. Comb

Customer Question

Braun Electric shaver / razor. Series 3. 390 cc washable.
Comb unit on back has come adrift and cannot be refitted.
Basic shaver works perfectly well, just unit on the back
Kindly advise on best action.
I went to Boots in Kingsway Derby. Most helpful attitude where
I originally bought the shaver, but she h
Advised that I ask Braun for a solution.
What should I do please?
David Moss
Submitted: 3 years ago.
Category: Appliance
Expert:  fixer2013 replied 3 years ago.

fixer2013 :

Hello good evening

fixer2013 :

I am sorry it has taken a while to get to you,

fixer2013 :

In answer to your question I would feel that a call to the Braun customer service may be the way to go.

fixer2013 :

www.braunservice.co.uk Telephone 01159 65 7447.

fixer2013 :

Thanks for using just answer.

fixer2013 :

Kind regards

Customer: Message did not get through until 10.10
Customer: your message was not received until 10.10
Customer: iThus bad service was recorded.
Customer: also fixes was shown as disconnected
Customer: generally not how to treat customers
Customer: Now. I have to ring customer service on 01159 65 7447, having wasted
Customer: the best part of two hours. There is a lesson here for someone to learn from.
Customer: Disappointed customer.
Customer: I should have waited and used the old fashioned telephone in the morning.
Customer: D.M.
fixer2013 and other Appliance Specialists are ready to help you
Expert:  fixer2013 replied 3 years ago.
Hello Just a message to you to apologise for your experience in using Just Answer. I think the problem was with my PC. Having trouble with it.
That being said I thank you for your positive rating.

Kind regards
Customer: replied 3 years ago.
After them poor response from "just answer" I went to the local eccentrically store with my razor. He looked at it and mentioned the possibility of returning it to Braun. As a possible alternative he suggested the use of some super glue. This being quite beyond my ability he offered to do it himself. This he did and in no time I was happily on my way. I waited until the next morning when it worked perfectly. His charge was nil.
He applied common sense and commercial acumen.
I could only rate your service as adequate but not good.
As for a tip. Certainly not.
I would not recommend "just answer".
I trust that this sad episode will be treated as part of the free trial period and that I will have my £28 charge waived.
Thank you for wanting to finalise the exchange.
David Moss
Expert:  fixer2013 replied 3 years ago.
Hello
In answer to your reply.
I have sent the above to the moderator with your comments.

regards