How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask KevinWhiteJA Your Own Question

KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 907
Experience:  Worked on appliances for more than 15 years
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

My new dishwasher displays "OUT", and I cant make it work.

Customer Question

My new dishwasher displays "OUT", and I cant make it work. Help!
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

JACUSTOMER-x63r35hk- :

Hi, can you help?

KevinWhiteJA :

Sure, is it a freestanding unit or integrated ?

JACUSTOMER-x63r35hk- :

Integrated.

JACUSTOMER-x63r35hk- :

ADG 841OFD

JACUSTOMER-x63r35hk- :

Manual doesn't even mention "Out" as an error code.

KevinWhiteJA :

Is it out of balance ?

JACUSTOMER-x63r35hk- :

Nope, perfectly level with new work top. I shut the door and it rumbles like its trying to drain for a minute, then beeps off.

KevinWhiteJA :

OK

KevinWhiteJA :

OUT error indicates the problem with outlet pipe of the unit...can you please check if the drain hose is fine

JACUSTOMER-x63r35hk- :

okay

JACUSTOMER-x63r35hk- :

Taken the drain pipe off from under the sink, all okay, looked behind the dishwasher (after taking a unit out), no kinks, all seems fine.

KevinWhiteJA :

ok and the drain pipe is correctly fitted

KevinWhiteJA :

unplug the unit and plug it back again after 2-3 minutes to check if the error is still there ?

JACUSTOMER-x63r35hk- :

yes, still there.

KevinWhiteJA :

OK, any blinking lights ?

JACUSTOMER-x63r35hk- :

Right, I've tried some master re-set guesses (cancel and on buttons at the same time) and it came on with the P5 programme code. It is now pulling in water, fingers crossed.

KevinWhiteJA :

yes pressing and holding CANCEL/OFF for 10 seconds is how it should be reset

JACUSTOMER-x63r35hk- :

For future reference, it was the X button and the triangle button for a good 10 seconds or so. No idea what caused the issue in the first place

KevinWhiteJA :

May be the drain hose was not correctly positioned

KevinWhiteJA :

as that is what the error indicates..and then the control was reset

KevinWhiteJA :

glad it is working now

JACUSTOMER-x63r35hk- :

It's in the same place as before. Yeah, I'm glad too.

KevinWhiteJA :

OUT is just an error that means something is wrong with outlet of the unit...You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?

JACUSTOMER-x63r35hk- :

Nope, thanks.

KevinWhiteJA :

If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service ....Thanks

KevinWhiteJA :

Have a Good Evening

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.