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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 997
Experience:  Worked on appliances for more than 15 years
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ihave a washing machine AQXXF149 7.5 kg Hotpoint and the

Resolved Question:

ihave a washing machine AQXXF149 7.5 kg Hotpoint and the wash will stop half way and the lights will stay blinking
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

How old is it ?

KevinWhiteJA :

and can you please tell me which lights are blinking ?

Customer:

all the lights in door

Customer:

its about 8 to 10 years old

KevinWhiteJA :

ok

KevinWhiteJA :

does it also give any error code ?

Customer:

no

KevinWhiteJA :

so basically it starts to fill then stops and when you check water inside its still cold ?

Customer:

it fills and wash for about 35 minutes in 1 hour wash

KevinWhiteJA :

ok and when you check the water is still in there ?

Customer:

all the controls are on the door

Customer:

door will not open

KevinWhiteJA :

OK, can you please unplug it and then plug it back after 3-4 mins...simultaneously press and hold the START button for 20 seconds

Customer:

it will start the wash again

Customer:

from the start

KevinWhiteJA :

have already tried it ?

Customer:

yes

KevinWhiteJA :

ok and the water is in there ?

Customer:

yes

KevinWhiteJA :

ok, can you pull it out and try to clean the drain pump assembly

Customer:

i think it must be getting the wrong message

KevinWhiteJA :

well the problem is either the heater element that is bad or the drain pump itself...need to check few things before we can come to a conclusion

Customer:

it will on a cold wash

KevinWhiteJA :

with a washer that old it is usually the element

KevinWhiteJA :

it will on cold wash ?

KevinWhiteJA :

Why is it Bad Service ? I am still here helping you ?

KevinWhiteJA :

If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance...Thanks

Customer:

i cleaned the drain pump today and its working fine now thank you for your help

KevinWhiteJA :

OK...Please don't forget to leave a Excellent or Good feedback so that I can get paid for the assistance that I have provided..Thanks :)

KevinWhiteJA :

If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service ....Thanks

Customer:

its fine now thank you

KevinWhiteJA :

You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Evening

KevinWhiteJA and other Appliance Specialists are ready to help you