How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 996
Experience:  Worked on appliances for more than 15 years
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

DIPLOMAT Dishwasher ADP 8902. Machine is not working properly.

Customer Question

DIPLOMAT Dishwasher ADP 8902. Machine is not working properly. First started with one programme sticking, beeping etc but found that if I set it to hard dishes would follow through! Now that is not finishing cycle and now noticed that when I open it to change/reset/ switch off that the water is cold. In my flat 2 years but was refurbished ~5 years ago, guess age of machine. Integrated into work units. If I can't repair myself don't know if it would be cheaper to replace or get technician in, please help?
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

any flashing lights ?

Customer:

No flashing lights!

KevinWhiteJA :

what about the drain pump ?

KevinWhiteJA :

Does it run all the time ?

KevinWhiteJA :

If the drain pump works fine, and the water is cold the problem seems to be with the "heating element" of the unit which is bad and will need replacement

KevinWhiteJA :

a new one will cost you around £90

KevinWhiteJA :

+ cost of replacement

Customer:

How do I check that? No water clogging up and not in manual.

KevinWhiteJA :

if the water is not clogging up then it means it is draining fine

KevinWhiteJA :

water is cold indicates that the element has failed

Customer:

Yes. But how do I check the heating element? And why do the program's keep sticking in cycle?

KevinWhiteJA :

Usually when the element goes bad it wont even start or if it starts control detects a failure and so wont complete the cycle

KevinWhiteJA :

to check this you will have to pull the unit out

KevinWhiteJA :

then take a multimeter and test the element for continuity

KevinWhiteJA :

no continuity means element is bad and will need replacement

Customer:

If I pull unit out, where exactly would one find the element? And what exactly is a multimeter? Can I get it at local store?

KevinWhiteJA :

Flat Rs.75/- OFF on HTC Digital Multimeter DM - 92.Tax Paid Price with Free Shipping Across India
Full Size Image

KevinWhiteJA :

this is a multimeter

KevinWhiteJA :

yes can be bought at a local store however, you should know how to use it

KevinWhiteJA :

after you pull the unit out

KevinWhiteJA :

you will have to take the back off the unit to check the element

KevinWhiteJA :

I wont recommend doing it yourself unless you know how to use a multimeter

Customer:

Ok, will read up on before using! Is the element obvious to find? Do you think it is still easier or cheaper to replace or get someone in?

KevinWhiteJA :

You can contact www.repaircare.co.uk if you want to get a replacement done

KevinWhiteJA :

the part is available here in £89

KevinWhiteJA :

If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service ....Thanks

Customer:

Still not answered all my questions but will look further into subject.

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

Don't mean rating to seem harsh but problem not solved! Also not sure about guiding people towards the 100% of the satisfaction scale! (i.e. rate me as excellent or good) Useful information giving but need to investigate further as to whether that is the source of the problem! May come back and give you a big smiley face!

Expert:  KevinWhiteJA replied 3 years ago.
Hi

As said earlier if you need further assistance, please get back to me..will help you...Thanks.

Regards
Kevin