I set it on wash and then set it on dry. The drum would not drain the water. There is currently a small pool of water inside the drum. This is the first time this has happened.
I cannot find the E-Nr number because the label inside the machine has faded. All I see is this: Type WWD4. This is what it looks like:
Sorry I should have mentioned one more thing: the middle compartment where you're meant to put the powder fills up with water too or perhaps it's residue from the powder. Is it possible we are putting the detergent in the wrong compartment? We are renting here and don't have the manual so I cannot verify myself if I'm using the right compartment for detergent.
I tried the spin and indeed yes it did empty. Thank you for that advice.
Is there another £20 charge for the separate fault question?
There is no III. There is a I and a II and the middle one has the drawing of a flower or a fan on it. This middle one is the one that fills up with water. We have used paper towels to soak up the water as it is not a huge amount. But I wonder why this happens and if it perhaps means we are either placing the washing detergent in the wrong compartment or maybe placing too much powder.