It sounds like the handle has broken.Disconnect from the mainsRemove the lid and lean the machine back at 45 degreesLook inside towards the door lockYou’ll see the latch sticking through the lockSlide this across and the door will openIf the handle is broken, take photographs before you dismantle it to replace it, they are notoriously difficult to re assemble without a pictureIf you need help with the spare, there should be a data plate in the door recess, let me have the model number from there.
In the meantime,
Can I ask you to take a moment and rate my response? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.This will not close your question and you can still come back to me if you need more helpThanksRob
Door mechanism delivered and fitted, result - happy wife
Many many thanks for your help and patience, very much appreciated.