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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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my washing machine wont spin on any programme

Customer Question

my washing machine won't spin on any programme
Submitted: 2 years ago.
Category: Appliance
Expert:  Techdesk replied 2 years ago.
Hiya,
Can you post the E-Nr number of the appliance please?
It's on a label in the door recess.

How old is the machine?
Does the drum turn during the wash? during the rinse? during the spin?
Does it empty the water out?

Thanks
Customer: replied 2 years ago.

e Nr WM 145493GB101


about 5 years old


yes, yes and yes


 

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, so what does it actually do when it should spin?

I'm assuming you missed out one yes, for emptying the water out.

Thanks
Customer: replied 2 years ago.

water drains out without spinning.

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, without spinning?

The drum is turning, does it attempt to spin?
If you select spin only now, with nothing in the machine does it spin?

Thanks
Customer: replied 2 years ago.

No


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


No


 


 


 


 


 


 


 


 


 


 


 


 


 


 

Expert:  Techdesk replied 2 years ago.
sorry, I'll opt out of the question and open it to all again.
I'm afraid I can't diagnose the fault with so little information.
Expert:  Michael replied 2 years ago.
Hi I am Tech Michael I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
I will need some details,
How old is your washer?

does it make any sounds when its supposed to be spinning?
Thank you for your patience!
Tech Michael

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