How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Techdesk Your Own Question

Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
13782322
Type Your Appliance Question Here...
Techdesk is online now

BOSCH WASH MACHINE FAULT

Resolved Question:

I HAVE A BOSCH WASHING MACHINE WA24162GB, THAT HAS A HARD ROUND PLASTIC SEAL THAT GOES BETWEEN THE RUBBER DOOR SEAL AND THE DRUM, THIS PLASTIC SEAL HAS MADE CONTACT WITH THE DRUM AND PARTIALLY BROKEN UP. IS IT WORTH REPAIRING? THIS WAS POSSIBLY BEEN CAUSED BY BRA WIRE THAT I REMOVED FROM UNDER DRUM THROUGH DRAINAGE HOSE POINT. NOTE I HAD MACHINE AT 45 DEGREES YESTERDAY TO REMOVE BRA WIRE

Submitted: 2 years ago.
Category: Appliance
Expert:  Techdesk replied 2 years ago.
Hiya,
Can you check the E-Nr number you posted?
There's an error in it.

Was it vibrating prior to this?
How old is the machine?

Thanks
Customer: replied 2 years ago.

OK NUMBER IS ***** FIRST PROBLEM WAS SCRAPING NOISE WHICH WAS THE BRA WIRE. AFTER ITS REMOVAL A WASHING WAS DONE WITH NO PROBLEMS. ONLY ON SECOND WASHING DID WE GET THE VIBRATION LIKE OUT OF BALANCE AND THATS WHEN I FOUND THIS WHITE PLASTIC SEAL/SUPPORT THATS NEXT TO THE DOOR SEAL IN PARTIAL PIECES, OBVIOUSLY IT HAD CONTACTED THE DRUM AND WORN THE PLASTIC AWAY. THE MACHINE SPRINGS FOR SUPPORTING THE DRUM ARE IN PLACE AND MOTOR ROTATES OK. APPROX 4/5 YEARS OLD

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, thanks for that.

There is no seal support, the seal fits onto the front of the plastic tub and onto the front panel.
Both ends are held in place by a seal retainer.

Is it part of the tub that has been cut away by the inner drum?

Press down hard on the inner drum and while pressing down, rotate the drum 1/3rd each way, does it feel/sound rough?

Thanks
Customer: replied 2 years ago.

Hi while pressing down and rotating drum there is a scraping noise of contact between inner drum and the tub, as you say looks like broken up part is on the stationary tub

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, thanks for that.

You will need a new outer tub to repair this.
It sounds like the front of it has been rubbed away by the inner drum.

Possibly the drum support has broken, this would mean a new inner drum too.

Sorry, I'd have to suggest you use the potential repair costs (over £200 of parts already) against the cost of a new machine.

Sorry, not good news and certainly not an easy fix.

Hope this helps
Thanks
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience: Whitegoods engineer working for a multibranded national company in the UK
Techdesk and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

Thanks for that. Sounds like what weve got and can see expensive to repair

Expert:  Techdesk replied 2 years ago.
Hiya,
Sorry, I wish it were better news.

You could try British Gas for a fixed price repair.
£125 inclusive of parts if they cover your area.
No charge if they can't repair.

They may check it and just decide against it though.

Good luck with it, whichever way you go.

Thanks

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.