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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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have a whirlpool dwh b10 which is not working. bleeping and

Customer Question

have a whirlpool dwh b10 which is not working. bleeping and 11 flashes. my husband has pulled the machine out, put it on it's side, took the filter off and cleaned, checked the impellers and put back, but still not working?
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
11 flashes indicates a fault with the optical water indicator circuit.

This can be the indicator, the wiring and/or the control board.

Take the filters out.
Look into the sump bowl, is there a black grid in the side of the sump?

Thanks
Customer: replied 3 years ago.

Yes, this has already been taken out and washed and reinstated. Still does not work.


 

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, washing it? If the switch or contacts got wet, it will give the fault.

If it's ok, you need to check the wiring.
Take the outer door of the machine off.
Take the plastic protective cover off of the wiring loom.
Check for broken wires where the wiring goes from the door into the base.

Let me know what you find.

Thanks
Customer: replied 3 years ago.

Husband says it was bone dry when he put the filter back in - used a hair dryer to dry it properly; all the electrical connections were dry. How do you take the door off?


 

Expert:  Techdesk replied 3 years ago.
Hiya,
The screws holding the machine door are on the inside.
The décor door will depend on how it was installed.
It should be 4 of the screws on the inside of the machine.

Thanks
Customer: replied 3 years ago.

have taken off door and wiring looks fine.

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, so if the wiring test ok and the switch tests ok, it only leaves the main board in the door.

When you reset and start a new program, what exactly happens?
Does it fill and begin washing?

Thanks
Customer: replied 3 years ago.

Yes it does.

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.
How long does it wash?
Do you get the alarm after it's drained?

Thanks
Customer: replied 3 years ago.

Alarm starts during draining.

Expert:  Techdesk replied 3 years ago.
Hiya,
Unusual fault as it would normally give 11 flashes when filling, 4 when draining.

I would suggest trying a new water indicator as this is the most common cause of the problem, but, if that doesn't cure the problem you'll need to obtain and fit a new control board.

Check it out, get back to me and let me know how you get on.
Thanks
Customer: replied 3 years ago.

ok

Expert:  Techdesk replied 3 years ago.
.

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