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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9565
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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My Freezer an AEG AG91850-4l is showing a temperature of -30

Customer Question

My Freezer an AEG AG91850-4l is showing a temperature of -30 degrees celsius. When we reduce the temperature (using the buttons) to say -18 degrees it flashes and then goes back to -30. We have turned it off and on again etc but nothing changes - can you help?

Matt
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.

Hi good day,
how old is your freezer?
Also is there any heavy frost on the inside rear wall?
Customer: replied 3 years ago.

The freezer is 2.5 years old and no frost build up.

Expert:  Michael replied 3 years ago.
Thanks Matt sorry for the delay we had a power outage here from a storm.
Please unplug the unit as a test for me, wait 15 minutes. Then try this again, please let me know what happens?
I will stick with you until we know whats wrong and get it fixed but since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you Matt!
Tech Michael
Michael and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

I have turned off the freezer is there any specific thing i need to do when i switch it back on in 15 mins?


 


Matt

Expert:  Michael replied 3 years ago.

Hi not just turn it off, needs to be unplugged.
Then let me know if its still is doing the same thing?
Customer: replied 3 years ago.

Michael,


 


I did what you instructed to do and it seems to be working correctly again now - i will monitor it over the next few days.


 


Many Thanks


 


Matt

Expert:  Michael replied 3 years ago.
Im here Matt if you need me ;-)