Hi Allan, and thank you for using Just Answer
Just to clarify it right, you have power to the motor, but the beater bar isn't moving ... correct?
Ok, can you remove the belt from the motor to the beater bar?
If you do, then does the motor work?
Have replaced motor already
Which type of dyson do you have? I would need a model number
Ok, on the left side, there is a reset button, did you press that in?
excuse me, right side
There is a "red" indentation on the right side beater bar level, just below the sticker. Inside of that, there is a small reset button ... press that inwards
Yes I have -it does not appear to reset i.e. no click.Even after several attempts.
OK, for some reason you are not getting power there ... if you have a voltage meter, you can verify that
The first place I would look is where your power head connects to the vacuum
All it is is a (2) pin prong set up ...
Yes. There is power to that 2 pin .
Does you meter have an OHM setting?
Unfortuneately no -I have used screwdriver with light in handle.
Oh- ok ... Well, since that is the case, you will need to verify power to the "reset" switch and then to the motor ...
It could be that the reset switch is bad
OK will take a few moments.
That's fine, I'm going to switch this to Q&A so we can have more time to work on this ... However, you need to verify power to the switch, and then to the motor. If you have power to there, then we need to check the wrires coming from the motor back to the connection where the power head plugs into.
Please let me know what you find, and from there we can continue.
No power on motor side. Very difficult to get right into reset button
No power on motor side.Very difficult to get into reset button.Wasn'sure how to reply sorry for delay.
I suspect that you are correct. Currently pricing replacement!Thank you for your help.