How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Your Own Question

Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9484
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
11519491
Type Your Appliance Question Here...
Michael is online now

My whirlpool is the older type I cant get the door to unlock

Resolved Question:

My whirlpool is the older type I can't get the door to unlock at all
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi sorry to hear that.
may I have the full model #?
Also how old your washer is?
Thank you
Tech Michael
Customer: replied 2 years ago.

Washing machine is over 10 yr old it only has SAM 219 on it

Expert:  Michael replied 2 years ago.
Hi thank you Ann,
Do the controls light up?
Also what is showing there?
And is there a key symbol on?
Thank you *****
Customer: replied 2 years ago.

Yes no key symbol everything seems ok except door won't open at all

Customer: replied 2 years ago.

Yes no key symbol everything seems ok except door won't open at all its AWM 219 don't know why letters keep changing

Expert:  Michael replied 2 years ago.
Thank you Ann, what you will need is a new door lock.
please try this
Avoid trying to force the door open by pulling on it or by using tools to pry it open. The only thing you can possibly accomplish doing this is to break the door, the lock or both, resulting in a hefty repair bill.

2
Unplug the washer or trip the circuit breaker. The washer will reset and this could cause the door to unlock.

3
Look inside the washer through the front window to see if there is water in the drum. If you see water, the washer may not have drained completely. Select the "Spin and Drain" option. Once the water remaining in the washer has drained, the door will unlock. If the washer will not drain, try these solutions: Check the drain hose to make sure it is not clogged; unclog it if necessary. Adjust the drain hose and ensure there is an air gap between the standpipe and the hose.

4
Check the washer control panel to see if the "Add a Garment Light" is on. If it is, press "Start/Pause" once and the door should unlock.


Customer: replied 2 years ago.

It's just the door won't unlock no matter what I try do I need a repair man

Expert:  Michael replied 2 years ago.

Hi Ann that would be the quickest way to have this fixed, but he will need to replace the door lock mechanism.
I will stick with you until this is fixed but since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you *****
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9484
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
Michael and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.