The machine is about 7/8yrs old.
There is NO frost/ice/debris anywhere in the whole unit, fridge or freezer.
The fridge is decidedly 'warm'.
can hear bottom compressor, but no fan.... (it used to be quite loud and obvious when the machine worked, but we haven't had fan noise for a while)
I don't mean to sound a bit thick, but are there specific part numbers etc I need to ask for, and what sort of cost do you think they will come in at?
Do I need to call the sales or after sales number that you have provided to get parts ordered?
I am a dab hand with a screwdriver, so am reasonable confident that I will be able to get it sorted with your assistance.
Are the follow ups conducted through Just Answer? How do we then reschedule at mutually convenient times?
I'm sorry, it's just I need to clarify things before I'm happy to rate...
Do I need to order both the fan and electronic control vent? I don't want to incur unnecessary costs, or do I just need to sort the fan?
I have been quoted a price of £134 for an engineer to come and do the work and initial costs (from the number you gave me) is going to be around £76 just for the fan (he couldn't give elec control vent cost as I don't have product number to hand, but if it's a similar cost, it looks like I'm going to be paying the same amount as I've been quoted AND have to do all the work myself!!)
Thanks for all your help, but the parts provider you advised do not hold the part, they are unable to tell me how much it 'might' cost and wouldn't know anything further for at least another 2 days.... This isn't going to be OK... I have 2 young children and we really can't survive without any refrigerated food any longer.... It's going to have to be an engineer call out :o(