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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9188
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Hi. Our AEG competence E 2190-1-A electric oven works well

Customer Question

Hi.
Our AEG competence E 2190-1-A electric oven works well 20 minutes
then stops about 30 minutes
then works 10 minutes
then stops.
what is the problem please?
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.

Hi I am sorry to hear that, how old is your oven?
Also do you have the gas or electric model?
Customer: replied 2 years ago.

it is electric oven and hob together.


the oven is about 6-9 years old.

Expert:  Michael replied 2 years ago.
Thank you Elisha,
please let me know exactly what happens when it fails?
Thank you so much fr your patience.
Tech Michael
Customer: replied 2 years ago.

 


this is all the time happening so i can't use oven.


 


oven starts well with fan for 20 minutes.


then heat stops but fan is still on for a while.


 


then oven starts again for 10 minutes


then oven stops.

Expert:  Michael replied 2 years ago.
Hi Elisha, look inside the oven near the top, do you see a probe?
Customer: replied 2 years ago.

sorry. I am away from the oven until tomorrow morning.


i don't know what the probe is.


 

Expert:  Michael replied 2 years ago.

Hi Elsha, the probe will be in the top part of the oven thats what you need to replace.
Its ease and not very expensive.
I will help you with this anyone can do this one lol.
I wills tick with you until this is fixed but since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you *****

Customer: replied 2 years ago.

do you mean "the temperature probe of thermastat"?


if yes, what is the exact name of it to buy? and where can i buy it?


 


thanks

Expert:  Michael replied 2 years ago.
Hi Elisha,
I mean the temp probe thats what need to be replaced to fix this.
Its really very easy and only requires a screwdriver to do, I will help you if you need.
The best place to order this is Espares, Listed below please rate kindly at this point.
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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9188
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
Michael and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.
I ordered the temperature thermostat
and replaced it by the appliance engineer.
the result is same.
The fan stopped when the temperature reaches 250.

what shall I do?
Thanks
Expert:  Michael replied 2 years ago.
Please let me know if always stops at 250?
Thank you
Tech Michael
Customer: replied 2 years ago.

That is same with 200

Expert:  Michael replied 2 years ago.
Hi so it will quit, at different temps?
thank you
Customer: replied 2 years ago.

Yes. Once set up temperature and reached it.

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