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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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Hi - I have a Siemens 14-14 washing machine and having loaded

Resolved Question:

Hi - I have a Siemens 14-14 washing machine and having loaded it yesterday for an intensive wash cycle it stopped at some point during the cycle. I turned it off and removed the clothes which were still sodden. When I tried to run it on a normal wash cycle with a new load this morning 3 of the 5 vertical lights were flashing and there start button was inactive. I'm hoping this is nothing serious. Any ideas??? Thanks Janet
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
Have you tried draining the water off via the draining tube at the bottom front and then checking the filter?

Thanks
Customer: replied 3 years ago.
Hi - I've just done that now, and tried to run the cycle. It's still not starting and now all 5 lights are flashing along with the wash status light (adjacent to the others).
Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.

Can you post the E-Nr number of the machine?
It's on a label in the door recess.

Number the lights in the column of 4, which number is *****?
(I know it's all 5 in the column of 5).

Thanks
Customer: replied 3 years ago.
Hi - the e-number is *****

It's the 4th (bottom) light that is flashing in the column of 4.

Thanks
Expert:  Techdesk replied 3 years ago.
Hiya,
Thanks for that.

There's no error code matching the flashing lights.

However.
Try this to see if it resets.

Turn the dial to off.
Turn it to the 6 o'clock position.
Press and hold the spin speed selection button.
While holding turn the dial 1 click clockwise.
Release the button.
Turn the dial to off.

Do this several times to see if it clears.

Thanks
Customer: replied 3 years ago.
Brilliant. - that's done the trick. Thanks. Any reason why it got itself into that state?
Expert:  Techdesk replied 3 years ago.
Hiya,
Error codes are stored but, I think your machine just got itself confused.
Erasing the codes has basically reset the software on the board, a bit like restarting your computer.

Try it out, see it's all working.

Good luck with the appliance.

Thanks
Customer: replied 3 years ago.
No worries - I 'll run a couple of loads to make sure it's all working properly. If so, we can close the incident and I'll complete the rating for your service. Thanks
Expert:  Techdesk replied 3 years ago.
Hiya,
No problem.

Thanks
Customer: replied 3 years ago.
Unfortunately the problem is still there. New load was washed but must have stopped prior or mid spin (washing was sodden when I removed it). When reloading, 3 vertical spin lights were flashing (1,3 and 5) and the start button unlit ( i.e. Disabled). Thx
Expert:  Techdesk replied 3 years ago.
Hiya,
The drain pump isn't running.

Drain it down again.
Take the laundry out.
Take the filter out.
Look in and you'll see the X shaped pump impellor, turn it manually.
Is it jammed or does it turn?

Put the machine on spin only (after erasing the error codes again, if necessary).
Look into the open filter housing.
Is the pump impellor running?

Thanks
Customer: replied 3 years ago.
Hi - checked the impeller and it rotates manually. Also reset errors and put on to spin and the impeller is rotating.

FYI - I checked what was happening on the last load, and although the machine was filling with water, the drum didn't rotate at all - so it's not just the spin cycle, but also the wash cycle where the drum isn't rotating. Thx
Expert:  Techdesk replied 3 years ago.
Hiya,
OK, that's a different matter altogether.

Where it was an unknown code previously, the code you list now indicates a fault in the motor circuit.

How old is the appliance?

How are your diy skills and toolkit?

Thanks
Customer: replied 3 years ago.
Hi - thanks for the quick response. The machine is about 3 years old. In terms of DIY skills... I'm always up for a challenge.
Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.

If there is no movement when you select spin only and there's no water in the machine, it may be that the carbon brushes in the motor have worn out.

Unplug the appliance.
Disconnect the services to it.
Put towels down.
Lay the machine on it's back.
Take the base panel off, taking care with the anti flood device attached to it.

This will give you access to the motor.

Take the carbon brushes off of the motor and check to see if they are worn out.

If worn out, you'll need to obtain and fit new ones.

copy and paste the following into a new browser window.
It's not your machine but the principle for the brushes is the same.

http://www.youtube.com/watch?v=xHJnmhfAz1o

The brushes on your motor are in holders, either side of the motor.

Let me know what you find.
Thanks
Techdesk and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.
Hi - it is the carbon brushes that are worn right through. I've ordered some replacements and will fit them once they arrive. Thx
Expert:  Techdesk replied 3 years ago.
Hiya,
Thanks for letting me know.

Good luck with it.

If the brushes were arcing, there's a small chance of the control board being damaged.

Thanks