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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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dishwasher SE55M570GB/37 motor running but cannot stop it

Customer Question

dishwasher SE55M570GB/37
motor running but cannot stop it and reset to a wash program me?
how do i reset it or is the motor gone?
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

How old is it ?

JACUSTOMER-ai133aiy- :

7 years

KevinWhiteJA :

OK

KevinWhiteJA :

do you mean the motor keeps on running ? Please elaborate your problem

JACUSTOMER-ai133aiy- :

noticed last week the auto cycle had finished. dishes were clean but the motor inside was still running and had not stopped. i just turned main button off. went to start it today and noticed the same motor noise running and it will not clock on to start a wash...

KevinWhiteJA :

ok

KevinWhiteJA :

so now when you try to start it...you hear a noise from the motor and nothing will start

KevinWhiteJA :

is that correct ?

JACUSTOMER-ai133aiy- :

yes!

KevinWhiteJA :

the problem is with the motor that is bad and will need replacement

JACUSTOMER-ai133aiy- :

as i thought, just wanted to know if it could be reset?

KevinWhiteJA :

looking at the age of the unit and the cost of motor which is around £150 it is better to buy a new one

JACUSTOMER-ai133aiy- :

agree thanks

KevinWhiteJA :

If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks

KevinWhiteJA :

Are you looking to repair this yourself ?

KevinWhiteJA :

If not then why was it rated as Poor Service ?

JACUSTOMER-ai133aiy- :

i figured before motor had gone and had thought it was something that could be reset. which you didn't even talk me through doing

KevinWhiteJA :

As I said reset will not work if the motor is gone

KevinWhiteJA :

Well I like providing straight answers instead of just running around with the problem...it seems you would have liked if I would have told you to do some fake steps just so you can believe the motor is bad...