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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 995
Experience:  Worked on appliances for more than 15 years
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The belt has fallen off my miele W5740 and I can see it on

Customer Question

The belt has fallen off my miele W5740 and I can see it on floor of machine. How do I get the back or side off to replace it?
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

You will have to remove the top off the washer and then the back panel

KevinWhiteJA :

Make sure the washer is unplugged then the top comes off and then the back

KevinWhiteJA :

after this you can replace the belt

Customer :

We have got the top off but we can't get the back off

KevinWhiteJA :

are you unable to remove the screws ?

Customer :

we've removed the screws but the back panel won't budge

KevinWhiteJA :

just push it upwards so that it comes off

Customer :

Are you familiar with the Miele 5740, it doesn't have a separate back panel. The back panel is joined to the internal frame. It doesn't push up

Customer :

Please process a refund or this question as the expert has exited the chat without resolving the problem

Expert:  KevinWhiteJA replied 3 years ago.
Please check this Video and let me know if this helps:

https://www.youtube.com/watch?v=hQ18AD0zDpM
Customer: replied 3 years ago.

No this didn't help as completely different machine. As explained the miele does not have a removable back panel.


 


We have managed to work out how to get the side panels off ourselves and have refitted the belt from there.


 


I have therefore requested a full refund.

Customer: replied 3 years ago.

No advice specific the make and model we requested.


 


We have managed to work it out ourselves.


 


None of the information provided was of assistance.