How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
11519491
Type Your Appliance Question Here...
Michael is online now

I have a Lamona intergrated freezer purchased through Howdens.

Resolved Question:

I have a Lamona intergrated freezer purchased through Howdens. The red warning light has come on and the temperature will not drop, currently showing as 7 degrees. Can you advise please?
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
Hi I am Tech Michael I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
Mai I have the model #?
Also how old is your fridge?
Thank you for your patience!

Tech Michael
Customer: replied 3 years ago.

Michael


The model is LAMONA INTERGRATED FREEZER HJA6750


The appliance is 4 years old. There is no cold air entering the compartment where the vents are and the temperature seems to be increasing rather than decreasing. Originally i thought someone had left the door open as everything was defrosted however I pushed the fast freeze button which stopped the bleeping red light but it has not improved. The green and ***** *****ghts are both on now. It seems to be making the usual noise but no cold air.


Thank you


 


Tony

Expert:  Michael replied 3 years ago.
Thank you Tony,
please check the rear wall inside the freezer, let me know if there is any frost on that.
Thank you
Tech Michael
Customer: replied 3 years ago.

Michael


No there is no frost on the rear wall or anywhere inside.


 


Tony

Expert:  Michael replied 3 years ago.
Thanks Tony, is the fan in the freezer running? its behind the wall but you can hear it if its working.
Thank you
Tech Michael
Michael and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

Yes I believe so, it is making the usual noise so i assume it is. If I hold my hand at the the part where the air enters the compartment I can only feel a very slight air flow and it is just about colder than my hand. Hope this makes sense.

Expert:  Michael replied 3 years ago.

Hi Thank you Tony, this is going to be an issue that can only be repaired by a refrigerator Tech.
It needs a new evaporator or freon, in which case there is a leak.
It will only get worse Im hate to tell you.
I will stick with you until this is fixed but since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you Tony.
Tech Michael