Hi and thank you for using Just Answer
Question I have is this; Is this something new that happen? Did you have any work performed on it here lately? Also I want you to try something ... with red food dye, put a couple of drops by the spouts where water should be coming out of, then tell me where the red coloring goes.
Now, I'm going to switch this to Q&A so we can have more time to work on your problem. Our chat hasn't ended like it says, but you can still reply to me. I'll be waiting for your answers. Thanks
This has only just happened recently. The machine has been working fine until now. It is used infrequently and said it needs cleaning. We started to follow the cleaning routine, but the water is not being drawn through the machine and out of the coffee nozzles. Instead it is going somewhere in the machine and there is a puddle at the bottom.
Am not sure I understand what you mean by the red dye. I don't have any as I am in a work environment.
There is a water tank on the side of the machine and somehow the water goes from there through the coffee solids and into two small nozzles at the front as a coffee drink. Anything that spills or is not necessary goes into a drip tray which is cleaned every time it is used.
Not sure if the above helps.
We descaled it about 4 months ago. The machine tells you when you need a descale and it is not coming up that it needs it at the moment, as I had already checked that.
As I said, the machine is not used that often, probably 3-4 times a month. However if you think that would help I can organise to get some descaler, although this would take a few days as I have to order it in.
I will try and get some descaler then, although it has to be Jura descaler and see if that works. I have now ordered this from the internet and it should be with me on Friday or Monday.
How do I get back in touch with you if I shut this site down. (Left my computer on and the site open last night!)
Thank you Gary. I will try this and let you know how I get on.
Our cleaner found some descaling tablets for the machine in her cupboard, so we descaled it last night.
The water is still not coming through the coffee spouts and is still going into the coffee grinds section and spilling out of the machine. I would confirm that the hot water spout and the milk frother are both working as this was evidenced by the water coming through them on the descale programme
I have managed to find some of the Jura descaler and did the descaling process. the water came through the frother/milk spout and the hot water spout (which was working previously) however the water did not come out of the coffee spouts and was in the coffee grinds container instead. Tried to then use the cleaning routine but as the water was not coming through the spouts like it is supposed to, turned it off as don't want to damage the machine.
Any more thoughts please?
Sorry for the delay, but I had to get our electricians here at work to help get to the bean container and the water spout with the wire.
It is still not working so the blockage must be within the machine.
I think it's now a job for Jura as they may need to disassemble the machine completely.
Thanks for your help though.