Appliance Repair Questions? Ask a Technician for Answers ASAP
My Miele W864 has stopped working and the light on the 'check drain' is on. I have checked the drain outside to ensure that it is clear and not 'backing up'. What should I do to fix it?
Sorry did not see your answer. No the machine is currently not in use but this is what happened last time I used it and I want to install and use it again. It is currently plugged in and working but not plumbed in?? (I know that seems silly but whilst it is unplumbed I can attempt to fix it).
Opps (sorry you a dealing with a woman here) I need to go and turn the machine on to spin but this may not work as it is not plumbed in..back soon!
Here again....as the machine is empty and umplumbed there is nothing to spin so it is not spinning but the light is on and then the rinses light comes on - is this good news?
Are you still there?
So obviously I need to plumb in the machine before we can establish what/if there is still a problem. I will need to wait till my husband is home as unable to move the machine without help. I also need to unplumb the machine I am currently using and put the Miele one back in. I will need to get back to you later. Apologies for not using my brain sooner!!
Ok so it didn't spin. Shall I go try it again?
The drum manually turned. Drum did not spin when it was on spin. Pump impellor did not spin.
Hi. Just checked machine again and this time the pump impellor worked but not the drum. (think I hadn't closed the dorr fully before?)
I should mentin that the machine is in the garage and the floor may not be level so would this affect whether the machine would spin?? Are you getting these messages please?
No worries - I understand you are busy. I notice you are 5 hours behind UK - what country are you in? The drum is spinning freely with no resistance.
Hi yes I can hear the motor and the drain pump.
Okay will give it a go and come back to you - may take a while. thanks
Hiya. Took the lid off and could clearly access the best which is intact and when rotated the drum turned normally without any problem. ??
Hiya. Took the lid off and could I clearly access the belt which is intact and when rotated the drum turned normally without any problem. ??
I will ask my husband to give his opinion on whether both are working and get back to you. Thanks
All I can tell you is that it is making the same noise it used to make when it worked properly. My husband thinks it is possibly just the pump that we can hear. This is unhelpful and not an answer really. I guess I will have to get someone in to take a look at it?!
Good morning. Yes the rinses light does flash so a motor fault may be the issue. Sorry I think you misunderstood me - I meant that the information I provided in my last thread was unhelpful to you. I think you are doing a great job in trying to diagnose the fault by remote and am happy to answer all your questions. Let's keep trying to see if we can isolate the problem.
Thank you for your support.