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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9137
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Siemans integrated dishwasher, I opened it after I set it going

Customer Question

Siemans integrated dishwasher, I opened it after I set it going but then could not shut it again, it just will not catch the lock.... I did have an engineer out the last time and he did something simple and it worked but I cannot remember what the something simple was???
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi sorry to hear about that,
may I have the full model # of your dishwasher?
Also ho old the unit is?
Thank you
Tech Michael
Customer: replied 2 years ago.
It's about 9 years old, and all the info on the door is SE65E330GB/35
Expert:  Michael replied 2 years ago.

Thanks Miranda,
When the tech was there did he remove any screws?
Also for sure the latch is failing and will need to be replaced, thats easy to do as well I can help you there too.
If the latch isn't broken completely yet, you can look at the catch, its best to use a flashlight, there is a small spot that when you press it it will open then it will work again, its something you will just need to look at good to see what I mean.
But you should really replace the latch because it is failing, unless its loose just needs tightening.
Please let me know. Also please rate kindly at this point, you wont lose me and there is no additional cost for rating.
Thank you Miranda.
Tech Michael

Customer: replied 2 years ago.
I don' think the lock is failing, But I cannot see the spot you're talking of? Have tried to fiddle with it but nothing doing, I have pressed reset and it is off, if I put it on the washer starts spraying water all over the shop, exactly the same as in 2011 when the engineer came out!
Expert:  Michael replied 2 years ago.
Hi Miranda, the part you need to look into is the actual mechanical latch to see where to unlock it.
Also if this has happened more than once, the latch s failing and will need to be replaced, it will keep happening again. I have have been repairing dishwashers for over 30 years so I am sure of this, sorry to be the bearer of bad news. What you need to do is unlock the latch mechanically, you kind od need to be a bit techy to figure this out. is just a small button like part that when you press it UP the latch will free.
Please let me know if you can find this, you will need a flashlight and a small screwdriver to do this.
Thank you
Tech Michael

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