How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
11519491
Type Your Appliance Question Here...
Michael is online now

my whirlpool cooker started ticking yesterday. Partner played

Customer Question

my whirlpool cooker started ticking yesterday. Partner played with timer and it stopped but cooker won't turn on today?
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
Hi I am Tech Michael I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
How old is your cooker?
Also may I have the full model # ***** I can assist you properly?
Thank you for your patience!
Tech Michael
Customer: replied 3 years ago.

Hi Michael,

cooker about 12 years old model number AKP246/IX thanks Dawn

Expert:  Michael replied 3 years ago.
Thank you Dawn,
Does yours have the electronic clock on it?
Also please explain the ticking, and where that sound is coming from.
thank you for your patience Dawn.
Tech Michael
Customer: replied 3 years ago.

Hi Michael, no clock not electronic- ticking sound seemed to be coming from clock area

Expert:  Michael replied 3 years ago.
Hi Thank you Dawn, so you are saying yours has the mechanical clock is that correct?
Thank you
Tech Michael
Customer: replied 3 years ago.

Hi Michael, Yes it's mechanical thanks Dawn

Expert:  Michael replied 3 years ago.
Thank you so much for your patience, last question lol.
Will it respond in any position? Probably not I know.
But I need to know for sure.
Customer: replied 3 years ago.

Hi Michael just went and tried and no nothing- forgot to say we checked fuse before contacting you as well thanks dawn

Expert:  Michael replied 3 years ago.
Thanks Dawn, these timers will fail and unfortunately this went kaput.
Its easy enough to replace and I will help you with this all the way through.
The best place to get a new one (and your lucky) the electronic clock much more expensive lol.
I would use Espares, they are very reliable and ship the same day in most cases, when you have the part I will help with the replacement.
I will stick with you until this is fixed and working as it should.
Please rate kindly at this time, your question will NOT close or TIME OUT ;-)
Thank you Dawn and have a great day!
Tech Michael
Please contact Espares:
Sales
0844 9777 888
After sales
0333 4007 888
Monday to Friday 8am to 6pm, Saturday 9am to 4pm, or 10am to 4pm on Bank Holidays
Calls to 0844 numbers are charged at 5p per minute including VAT from BT landlines, other networks and mobile companies may vary.
Calls to 03 numbers are charged at a local rate.
For security and training purposes, telephone calls may be recorded or monitored.
Outside the UK? Call us on: +44 (0) 20 7717 5046.
Customer: replied 3 years ago.

Hi Michael sorry what exactly am I going to be asking them for? Just a new timer for this sort of cooker? thanks Dawn (worried they'll get all technical on me)

P.s.is there anyway to override timer? I never use it anyway

Expert:  Michael replied 3 years ago.
Hi Dawn, no its easy thee as well,
All they will need for m you is the model #, and then tell them you want the mechanical oven timer.
Thats all:-)
Please rate kindly I will still be here for you no additional cost when you need me.
Have a nice Sunday Dawn;-)
Thank you!
Tech Michael
Customer: replied 3 years ago.

Hi Michael thanks, ***** ***** I contact you again when I have replacement timer? thanks Dawn

Expert:  Michael replied 3 years ago.
Hi Dawn, once you rate you can contact me anytime;-)
Thanks.I will help you all the way til its working as normal.
Those timers wear out, but so do the electronic ones, you will be fine.
tech Michael
Michael and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

Hi Michael, sorry meant to contact you earlier. The cooker was magically working the next day, however I did try contacting espares, just in case and didn't find them very helpful. They wanted a service number, which I couldn't find. They did suggest a timer, gave me their order number for it and told me to check it out myself as they wouldn't be responsible if the part wasn't right!! I did look on line but I couldn't easily tell whether it was the right part. Thanks so much for your help, if it goes again I'll have to call somebody out.


Thanks again and very best wishes


Dawn

Expert:  Michael replied 3 years ago.
Thanks Dawn, yes they would need the model # to locate the correct part, but sometimes its difficult to find on the unit. It is usually in the door jab or on the chassis in that area. I will be here if you need me further have a great Sunday Dawn!
Customer: replied 3 years ago.

Hi Michael yes I found a strip on door jam of oven but they didn't want any info off that, they wanted the service number- which I haven't got.


Thanks for your help anyway, have a good Sunday yourself.


Best wishes


Dawn

Expert:  Michael replied 3 years ago.
Hi I never heard of a service #?
I have used Espares for years so I'm not sure whats going on there;-)
Usually all they need is the full model #.
Oh well, let me know how it all turns out.
Customer: replied 3 years ago.

Thanks Michael, no worries don't need it at the moment, so not going to bother now.


Thanks again for all your help


Kind regards


Dawn

Expert:  Michael replied 3 years ago.
Sounds Good Dawn, you dont need to reply to this message unless you need me further;-)