How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
11519491
Type Your Appliance Question Here...
Michael is online now

washing machine WAE28364 GB/13 whatever program is selected

Resolved Question:

washing machine WAE28364 GB/13 whatever program is selected consul window display will show 0.15 then quickly changes to 0.0 with key flashing and flashing red bar in start/pause button select program press start button for 5 seconds and key symbol stops flashing door can be opened at any and does not lock and can not start machine
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
Hi I am sorry to hear that.
How old is your washer?
Also does the door lock work correctly?
Please explain this a bit better.
Customer: replied 3 years ago.

Hi Michael

The washer is 5 years old The door lock has been working fine until the problem started this morning

FD8906 (###) ###-####

Expert:  Michael replied 3 years ago.
Thanks Colin, what happens now with the door lock?
Please explain exactly.
Thank you
Customer: replied 3 years ago.

Hi Michael where you would close the door , select a program , press the start button [which would stop flashing] the door would lock and the program start

Now can close the door on the door catch but select any program and display will go to 0.0 and bleep as stated Door lock does not operate .

door can be opened and closed by the door handle and door catch all the time

Expert:  Michael replied 3 years ago.
Hey Colin, Yep, you need the door lock mech is all;-)
please rate so i can stick with you.
Michael and other Appliance Specialists are ready to help you