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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have a neff induction hob and 3 sections work but when I

Resolved Question:

I have a neff induction hob and 3 sections work but when I select the 4th section it comes up with the error code d4 any ideas on what problem could be please?
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
Hi Sorry to hear that. How old is your Hob?
Also may I have the model #?
Customer: replied 3 years ago.
The e-nr number is ***** and fd number is ********* does that help and it's brand new
Just trying to find out model.
Cheers Dan
Expert:  Michael replied 3 years ago.
Thanks Dan, this is a problem with the magnetic element. That one must have been defective and needs to be replaced.
But since its brand new, you have a couple of choices, neither will cost you anything;-)
One, you can return it or have a new one delivered and the defective one removed(thats what I would do).
Or, you can call Neff and they will send a Tech out to replace that part free.
Sorry for your trouble I know its frustrating new and all.
It happens to us all lol.
I will stick with you until this is fixed and working as it should.
PLEASE RATE KINDLY AT THIS TIME, your question will NOT close or TIME OUT ;-)
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Thank you Dan and have a great day!
Tech Michael
Michael and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.
Thanks a lot buddy :)