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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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laptop mod c50d 6 months old giving to me from dear friend

Resolved Question:

laptop mod c50d 6 months old giving to me from dear friend whos very ill
it was working when giving to me i tried to change his name on the opening page
but ask me for his password ***** has forgotten and know been locked out
how can i get back in thank
***** *****
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
Hi so sorry about your friend:-(
What version of Windows are you running?
Customer: replied 3 years ago.
Windows8
Expert:  Michael replied 3 years ago.

Hi Dave, Is it the WINDOWS 8 PASSWORD ***** LOST? OR Are you having trouble even getting that far?

Customer: replied 3 years ago.
It's on the opening welcome screen
My friends name was peter I wanted to put my name instead
It then ask me for peter password ***** he forgot and that the only screen
That comes up someone said you nene to remove it no idea HELP
Dave
Customer: replied 3 years ago.
I SENT A REPLY YESTERDAY SAYING I CANT GET INTO ANY PROGRAM UNTIL I RESET MY PASSWORD ***** TRIED EVERYTHING
I CANT DO ANYTHING I HAVE NO REPLY
REGARDS DAVE
Expert:  Michael replied 3 years ago.
Hi are you getting my messages?
I need to know where your getting stuck. is it before Windows rats, or in Windows? I also asked you which version of windows you are running?
Please let me know so I can help
Customer: replied 3 years ago.
I did say windows8 I cannot get passed
The opening screen which asks for password ***** know neither my
Friend then every thing is locked out
Dave
Expert:  Michael replied 3 years ago.
Thanks Dave,
Here is the site you need its he cheapest way and they are very reliable as well.I will stick with you until this is fixed and working as it should.
PLEASE RATE KINDLY BEFORE CLOSING THIS PAGE, your question will NOT close or TIME OUT ;-)
No additional cost to you to rate.
Thank you Dave and have a great day!
Tech Michael
Please visit:
http://pcsupport.about.com/od/windows-8/f/forgot-password-windows-8.htm
Customer: replied 3 years ago.

Before receiving your last message our 25 year old maths student grandson turned up and reset it to factory settings and now everything is working o.k. This email is coming from the laptop. The only thing I am not sure about, does this come into my 5 day free trial, or do I have to pay the £22.00?

Anyway thanks for all your help.

Regards

Dave

Expert:  Michael replied 3 years ago.
Hi Dave I will check with them on that, glad you got it up and running again!
Michael and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

I DONT KNOW HOW IT WORKS LIKE YOU HOPE ITS TRUE

THANKS AGAIN I KNOW WHERE TO

THANKS DAVE

Expert:  Michael replied 3 years ago.
Your welcome Dave it doesn't cost to rate and I will close this for you;-)
Have a great day!