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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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the temperature on my side by side fridge freezer keeps rising

Customer Question

the temperature on my side by side fridge freezer keeps rising and no water is coming from the water dispenser
Submitted: 2 years ago.
Category: Appliance
Expert:  Techdesk replied 2 years ago.
Hiya,
can you post the make and model number of the appliance please?

Thanks
Customer: replied 2 years ago.

make samsung S/NB15442BSA00979V

Expert:  Techdesk replied 2 years ago.
Hiya,
Sorry, that's the serial, I need the model number.

However, as it's Samsung, they all suffer the same problem.

Inside the fridge, take out the drawers, look very carefully, is there any signs of ice there?

Thanks
Customer: replied 2 years ago.

sorry for not replying sooner but yes there is a build up of ice behind there

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, thanks for that.

You'll need to defrost the fridge to be able to get it working again.

To fully defrost, you need to empty the machine, then leave it, with the doors open, in a warm room for at least 24 hours to fully defrost.

Close the doors, switch on and it should work again.

If there's a defrost fault, the problem will return fairly quickly.

If you're lucky, Samsung will offer a free repair at this point.

If not, you'll need to take the panels behind the drawers off so you can test the defrost heaters and thermal fuse with a multi meter.

If either heater has failed, you'll need to replace.

Check it out, see how it goes.

Obviously, if you cannot repair yourself, you'll need to get someone in to do it for you.

Hope this helps
Check it out and get back to me if you need more help.
Thanks


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