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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9195
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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rangemaster DXD. 20 months old.the fridge and freezer have

Resolved Question:

rangemaster DXD. 20 months old.the fridge and freezer have stopped working. ther is still a motor noise, and all lights are working.
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
Is there any heavy frost on the rear wall inside the freezer?
Does the fan in there behind the wall still run?
Thank you for your patience!
Tech Michael
Customer: replied 2 years ago.

there is no frost, I can hear a motor but can not see it.

Expert:  Michael replied 2 years ago.
Thanks for that, is the motor sound coming from the bottom behind the fridge or is is it inside the freezer or fridge?
Thank you
Tech Michael
Customer: replied 2 years ago.

I can not tell. the back of the appliance only shows elec and water pipes

Expert:  Michael replied 2 years ago.
Hi it would really help me be sure of what is wrong if you could answer these questions.
Is the unit cold at all?
Also when did this fail?
Thank you
Tech Michael
Customer: replied 2 years ago.

the unit is not cold at all.it failed yesterday. If you are familier with this model,when I press the cold button at the top of the fridge the freezer shows -2 and the fridge 13 cent.it flashes for a while then stops and goes back to 22cent.. the noise from the motor comes from the bottom at the back.

Expert:  Michael replied 2 years ago.
Thank you for that information. You would really need to remove that back panel at the bottom behind the fridge because there is a fan back there and also the compressor.
I believe all thats running is the fan.
This problem is one of a couple of things.
Either the start replay on the compressor needs to be replaced, or more than likely the main control board bend the fridge has failed as they will sometimes.
The control board powers the compressor based on the temp inside the compartments.
Since you live in the UK a lot of these have a 2 year warranty. Before I tell you to buy parts, I would check with the manufacturer on this.
PLEASE RATE KINDLY BEFORE CLOSING THIS PAGE, your question will NOT close or TIME OUT ;-)
No additional cost to you to rate and then I will be able to stick with you until this is fixed and working as it should.
Thank you and have a great evening!
Tech Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9195
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
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