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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9556
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have an eco-bubble washing machine and am very disappointed.

Customer Question

I have an eco-bubble washing machine and am very disappointed. After the wash the clothes feel as if they have not been rinsed thoroughly and towels etc. are a stiff as boards.
What can I do?
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
May I have the full model #?
Also how old is your washer?
Also when did this problem first begin?
Thank you for your patience!
Tech Michael
Customer: replied 2 years ago.

Washer no. WF70F5E2W4W

Bought21/02/14

I have had the trouble from the beginning

Expert:  Michael replied 2 years ago.
Thank you Pam, let me check on a couple of things for you with this unit.
Also you may need to use a fabric softener in this machine But I will check for on going problem from other customers as well be back with you this afternoon. Thank you for your patience Pam!
Customer: replied 2 years ago.

I do not like using conditioner

Expert:  Michael replied 2 years ago.
Hi lol, I hate it too.
I don't see many complaints but did the problem get worse over time?
Customer: replied 2 years ago.

Yes, I think it did get worse

Expert:  Michael replied 2 years ago.
Thank you for that.
I am sorry I had to ask so many questions but I wanted to be sure to give you the proper advice is all;-)
This sounds like you may have motor issue here, and its possible it was defective from the start. But since so much time has gone by, the manufacturer wont likely fix it free :-(
But that is who I would call first before calling in an appliance repair tech that is local to you.
See what they say, they may fix this for cheap or even free!
PLEASE RATE KINDLY BEFORE CLOSING THIS PAGE, so your question will NOT close or TIME OUT ;-)
No additional cost to you to rate and then I will stick with you until this is fixed and working as it should.
Thank you and have a great day!
Tech Michael
Michael and other Appliance Specialists are ready to help you
Expert:  Michael replied 2 years ago.
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Customer: replied 2 years ago.

Not sorted yet.

Expert:  Michael replied 2 years ago.

Hi Pam, have you called the manufacturer on this yet?
I have seen a lot online bout this issue.
Tech Michael
Customer: replied 2 years ago.

someone came to look at it and says that it is working normally so I shall have to try again and see what happens. I showed him the stiff towels but he says it must be what I am doing, so I shall have to try again.

Expert:  Michael replied 2 years ago.
Hi Pam, well... let me know what happens, it could just be a terrible design ;-(

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