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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9134
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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My Caravan fridge will not stay on when when required after

Customer Question

My Caravan fridge will not stay on when when required after say 10 seconds, a new board was fitted some Two years ago , I have only used it once since then and with my new service the same fault has happened again. W"hat is the problem?
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi I am sorry to hear that, I am Tech Michael
I will be helping you today.
Please be patient as these are technical issues and take some back and forth until we can be sure of all the details.
We want to be sure we can resolve your issues correctly and as fast as possible for you.
Is this an issue when running on gas or electric or both?
Thank you for your patience!
Tech Michael
Customer: replied 2 years ago.

My caravan fridge Thetford smart energy selection will not work when gas is required, it only acts for some 5-10 seconds then cuts out. Two years ago we had a new board fitted in the van because of this failure, we have used the van once since then, this year with another service by another company the fridge is the same, just seconds then cuts out. He reccomends another new board. These are something like £180 each plus labour. Do you have a solution?

Expert:  Michael replied 2 years ago.
Hi Ray, this isn't the board.
There is a part in the burner called a thermocouple.
Its a safety device, when it cant sense the flame, it will shut the gas off.
Thats the part you need to have replaced. This is best done by a RV service shop but if you are handy and have the tools I can help you with this. Its a pretty simple device.
PLEASE RATE KINDLY BEFORE CLOSING THIS PAGE, so your question will NOT close or TIME OUT ;-)
No additional cost to you to rate and then I will stick with you until this is fixed and working as it should.
Thank you Ray and have a great day!
Tech Michael
Expert:  Michael replied 2 years ago.
Hi Ray I see a response but no message, my last message was this:
Hi Ray, this isn't the board.
There is a part in the burner called a thermocouple.
Its a safety device, when it cant sense the flame, it will shut the gas off.
Thats the part you need to have replaced. This is best done by a RV service shop but if you are handy and have the tools I can help you with this. Its a pretty simple device.
PLEASE RATE KINDLY BEFORE CLOSING THIS PAGE, so your question will NOT close or TIME OUT ;-)
No additional cost to you to rate and then I will stick with you until this is fixed and working as it should.
Thank you Ray and have a great day!
Tech Michael

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