This is not your fault, Michael, I'm sure, but £26 was quoted. Suddenly the fee is £32. This looks like fraud and I see now that there have been a huge amount of similar complaints and have been told that the National Fraud Intelligence Bureau has a file on JustAnswer. The technicians who work for Just Answer may not have any responsibility but you should be aware, if not already, that there is a case building out there.
Because of this, I am not able to proceed at this time with further information until the price has been adjusted back to what was originally quoted. The difference may not be vast but there is a very clear principle here.